Privacy Policy

Your privacy is our priority in this symphony of property management

Last updated: October 30, 2025

The Prelude: Our Commitment

At CadenzaStay, we orchestrate property management with the utmost respect for your privacy. This policy explains how we collect, use, and protect your information as you join our harmonious community.

First Movement: Information We Collect

Personal Information

  • Name and contact details (email, phone number)
  • Property information and addresses
  • Account credentials
  • Payment information (processed securely through Stripe)

Usage Information

  • Maintenance request history
  • Communication preferences
  • Platform usage patterns

Second Movement: How We Use Your Information

We use your information to:

  • Authenticate and secure your account
  • Process maintenance requests and coordinate services
  • Facilitate communication between property owners, tenants, and vendors
  • Process payments and financial transactions
  • Improve our services and user experience
  • Send important updates and notifications

Third Movement: Our Trusted Partners

To orchestrate seamless property management, we work with select third-party services:

🔒 Payment Processing Compliance

All payment processing is handled by Stripe, Inc. - a PCI Level 1 certified payment processor. We never store your payment information.

  • Stripe is PCI DSS Level 1 compliant and SOC 2 Type II certified
  • Your payment data is encrypted and securely tokenized
  • All transactions comply with industry security standards
  • Read Stripe's Privacy Policy for payment data handling details

Clerk

For secure authentication and user management

Stripe

For PCI-compliant payment processing and subscription management

View Stripe's Privacy Policy

Supabase

For encrypted data storage and real-time features

Resend

For transactional email communications

📄 Data Processing Agreements

We maintain Data Processing Agreements (DPAs) with all service providers to ensure GDPR and CCPA compliance. These agreements govern how your personal data is processed and protected.

Fourth Movement: Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data in a portable format

Data Security

We implement industry-standard security measures to protect your information. Your data is encrypted in transit and at rest, and we regularly review our security practices to maintain the highest standards of protection.

The Finale: Contact Us

If you have any questions about this privacy policy or how we handle your data, please don't hesitate to reach out:

Email:

privacy@cadenzastay.com

For data deletion requests, please visit our Data Deletion page.

View our complete Terms of Service for payment processing and service terms.